Frequently Asked Questions
How do I contact the surgery?
You can contact the surgery by phone on 061-312291. You can also contact us by email or by filling out a general enquiry form. We would ask you not to give clinical information if using the form or emailing us.
What are your opening hours?
- Monday 9am-1pm, 2-5pm
- Tuesday 9am-1pm, 2-5pm
- Wednesday 9am-1pm, 2-5pm
- Thursday 9am-1pm, 2-5pm (Emergency’s only)
- Friday 9am-1pn, 2-5pm
For out of hour emergencies, please contact Shannondoc at 1850212999 or 061459500.
How do I make an appointment?
Please contact our Limerick Doctors by phone on 061-312291 to arrange an appointment. A member of staff will take your details and may ask you a few simple questions in order to triage your call. You may also request an appointment by filling out our appointment request form:
Can more than one person attend for the appointment?
How long are the appointments?
Appointments are booked in 15-minute slots. However, if you think you need longer time with the doctor, please mention it when you are making your appointment and we could book a longer duration.
What happens if I need to cancel my appointment?
If you need to cancel, or are unable to make your appointment for any reason, please contact the surgery as soon as possible. The surgery is very busy and usually fully booked and if a patient does not attend without notifying us, the appointment slot is wasted and could have been used by another patient.
How do I order my prescription?
If you need to order a repeat prescription, you can do this by phoning the surgery to place an order for the medication you require or you may drop in a list of the medication you require. You may also request your repeat prescription by filling out the repeat prescription request form
A minimum of 24 hours notice is needed for all repeat prescriptions to be prepared. This allows the doctor time to check the prescription and ensure your records are updated accordingly. The doctor should see all patients on long-term medication regularly. You may be requested to make an appointment with the doctor prior to getting a repeat prescription if you have not been reviewed for a period of time.
How do I get my test results?
If you have tests carried out at Roxboro Medical Centre or we request hospital tests such as x-rays or scans, we endeavor to contact you with the results within 1-2 weeks. If you have not received your results after this timeframe, please contact the surgery.
How do I pay for medical services?
We accept payment by cash or card (Credit/Debit Card).
It is practice policy for all accounts to be settled at the time of consultation before leaving the surgery. Receipts can be requested at the time of your payment. Please retain your receipts, as you will need these when claiming back via your tax returns, or via your private health insurer. See fees below.
Is there parking?
Yes there are ample free car parking spaces right outside the surgery.
What are your Fees?
Below is a list of some treatment fees; please contact the surgery for advice if what you are looking for is not listed below.
|Doctor consultation and bloods||€70|
|Drivers license Medical||€60|
|Travel medicine consultation||€60|
|Shockwave therapy||€60 per treatment|